SHIPPING POLICY

 Turnaround Times + Shipping:

  • All lobby signs have a 7 business days production time with the exception of illuminated signs which require 15 business days. Selected turnaround time will begin the following business day. In order to qualify, your order must be placed, payment complete and artwork approved by 12PM PST (Pacific Standard Time) cut-off time to qualify.

  • All orders placed after 12PM PST will be processed the following business day. For example, an order placed on a Friday, after 12PM, will be processed the following Monday, since we are closed on weekends and orders placed on Monday after 12PM PST are processed on Tuesday, respectively.

Same or next day shipments are NOT GUARANTEED. Please contact us if your order is time sensitive and we will try our best to accommodate your requests. 

Our Shipping Policy

  1. We try our best to get you your products as soon as possible. This means we process most of our orders same or next day (weekends and holidays excluded).

  2. We do not charge an extra "handling fee" like you might see elsewhere.

Delivery Time

Our primary shipping service is with UPS. Ground service takes 3-6 business days from coast-to-coast. Our products are shipped from our warehouse location in southern California. You may use the map below to see how long delivery should take once the package is in transit.

 
2019_GroundShippingMap.png

 Other than your ship to address/location, delivery time depends on the following factors:

  • Shipping method. To better meet the needs of our customers, we also offer priority shipping. We understand that sometimes you want your items fast which is why we offer this priority shipping method which usually delivers to most US addresses within two to three business days.

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at service@lobbysmiths.com and we would be happy to process the order for you. Please be sure to include a list of the products you would like to purchase, your shipping address, phone number and an e-mail address. We will contact you to arrange a payment method for your order.

Changing Ship To Address

If you need to change the ship to address on your order or have any other questions regarding shipment of your order, please contact us at service@lobbysmiths.com and we would be glad to help you!